Help Centre

Frequently Asked Questions

Everything you need to know about 111xp — from opening your account and depositing in PKR to understanding how bonuses work, placing your first cricket bet and staying in control of your play. Browse by category or scroll through all 20 answers below.

All Questions Account & Registration Deposits & Withdrawals Games & How to Play Bonuses & Promotions Security & Responsible Gambling

Five Things Every New User Should Know

Before you dive into the full FAQ, here are the five most important points for anyone getting started on 111xp from Pakistan.

One Account Per Person

You may hold only one 111xp account. Duplicate accounts are not permitted under any circumstances and will result in suspension. Registration is free and takes under two minutes.

PKR-Friendly Platform

111xp operates in Pakistani Rupees, so your balance, deposits and withdrawals are all displayed in PKR. No confusing currency conversions — what you see is what your account holds.

KYC Is Mandatory

Identity verification (KYC) is required before any withdrawal is processed. Having your CNIC or passport ready at registration helps avoid delays when you want to cash out.

Bonuses Have Conditions

All bonuses and promotions come with wagering requirements. Read the specific offer terms carefully before opting in — particularly the rollover amount, maximum bet and expiry window.

Responsible Gambling Tools Are Always On

Deposit limits, loss caps, cooling-off periods and self-exclusion are available to every user at any time from Account Settings — no application needed, no waiting period to activate limits.

Support Is Available 24/7

Our support team is reachable around the clock via live chat on the Platform. For less urgent queries, you can also email us. Response in English and Urdu (on request) is available.

Category 01

Account & Registration

Everything about creating your 111xp account, verifying your identity and managing your profile settings.

Visit https://111xp.cam and click the registration button on the homepage. You will be asked to provide your full name, date of birth, email address, country and city of residence (such as Karachi, Lahore or Islamabad) and a secure password. The process takes under two minutes. Once submitted, check your email for a verification link to activate your account.

You must be at least 18 years of age — or the higher minimum age required by the applicable operator or license jurisdiction — to register and use 111xp. Age is verified as part of the KYC (Know Your Customer) process. Any account found to belong to a person below the required minimum age will be closed immediately and balances forfeited. Allowing a minor to use your account is a serious breach of our Terms & Conditions.

KYC typically requires three documents: a government-issued photo ID (your Pakistani CNIC or passport works), proof of address (a utility bill or bank statement dated within 90 days), and proof of payment method ownership. Having these ready before you request your first withdrawal saves time. Documents are reviewed securely and used only for identity verification and AML compliance.

No. Each person may hold exactly one account on 111xp. Operating multiple accounts — even under different email addresses, phone numbers or payment methods — is strictly prohibited and constitutes a material breach of our Terms & Conditions. If duplicate accounts are detected, all associated accounts will be suspended, any pending bonuses forfeited and balances reviewed. If you have lost access to your original account, please contact support rather than creating a new one.

On the login page, click "Forgot Password?" and enter the email address linked to your account. A password-reset link will be sent to that address within a few minutes — check your spam folder if it does not arrive in your inbox. The reset link is valid for a limited time. Once reset, log in with your new credentials immediately and ensure you choose a strong, unique password you do not use elsewhere.

Category 02

Deposits & Withdrawals

How to fund your account in PKR, withdraw your winnings and understand payment processing timelines.

111xp's cashier lists available deposit and withdrawal methods at the time of your transaction. Familiar Pakistani payment options — including bank transfers (HBL, UBL, Meezan Bank, Bank Alfalah) and popular e-wallets (Easypaisa, JazzCash, Raast) — are referenced as contextual options where available. Please note that these payment-provider names are listed for context only and do not imply that any bank or wallet endorses or officially supports gambling transactions.

Availability of any specific method depends on operator configuration, provider terms and your location. Check the cashier for the current live options on your account.

Minimum deposit amounts are displayed in PKR in the cashier at the time of your transaction, as they can vary by payment method. Generally, PKR deposit thresholds are designed to be accessible for casual players while also supporting higher-volume deposits for more experienced users. Always check the cashier for the exact current minimums before initiating a transaction, since these may be updated periodically.

Withdrawal processing times vary by method and your KYC status. Once your withdrawal request has been approved internally, e-wallet transfers (such as Easypaisa or JazzCash, where available) may process faster than standard bank transfers (IBFT), which typically take 1–5 business days depending on your bank. Requests submitted outside banking hours may be processed on the next business day. Completing KYC verification in advance significantly reduces processing delays.

Withdrawals may be delayed for several reasons: pending KYC documentation, an active bonus with unmet wagering requirements, a security review triggered by unusual account activity, or a high-value withdrawal being processed in batches. If your withdrawal has been pending longer than the standard timeframe shown in the cashier, contact our 24/7 support team via live chat. Provide your transaction reference and they will investigate and update you promptly.

No. All deposits must be made from a payment method registered in your own name. Third-party deposits — using a family member's Easypaisa, JazzCash or bank account — are not permitted under 111xp's Terms & Conditions or standard AML compliance requirements. Transactions from third-party accounts may be reversed, and repeated attempts could trigger an account review. If your own payment method is unavailable, contact support before attempting an alternative.

Category 03

Games & How to Play

Sports betting, live casino, slots and in-play wagering — what is available on 111xp and how it all works.

Yes. 111xp offers sports betting markets on Pakistan cricket — including Test matches, ODIs and T20Is — as well as PSL (Pakistan Super League) fixtures when in season. ICC T20 World Cup and Champions Trophy events are also covered. Markets typically include match winner, top batsman, total runs, player performance props and in-play options during live matches. Odds are displayed in decimal format and denominated in PKR.

Please note that sports-league names are referenced contextually; 111xp is not affiliated with or endorsed by the PCB, PSL or any cricket governing body.

The 111xp casino catalogue includes slots and instant-win games, live-dealer tables (Baccarat, Blackjack, Roulette, Andar Bahar and game-show formats), video poker, crash games and virtual sports. Live-dealer games are streamed in real time and hosted by professional dealers. The full catalogue is browsable from the Platform lobby once you are logged in. Game rules are provided within each game interface before you place a bet.

The house edge is the mathematical advantage the Platform holds over players across a large number of rounds or bets. For example, European Roulette has roughly a 2.7% house edge; slots have an RTP (Return to Player) of typically 94–97%, meaning the theoretical house edge is 3–6%. The sportsbook margin is built into the odds. Understanding this is important: no strategy, betting system or staking plan eliminates the house edge over time. Always treat gambling as entertainment, not a reliable income source.

Yes. 111xp supports in-play betting on selected sports events, allowing you to place wagers after a match has started. Live odds update in real time based on the current state of the game — for example, ball-by-ball odds on a T20 match or first-half/second-half lines on a football fixture. In-play odds can move quickly; bets are accepted at the odds confirmed at the point your bet slip is processed, not the odds you first see on screen.

111xp is fully optimised for mobile browsers on both Android and iOS devices, so you can access the Platform directly through your phone's browser without needing to download a separate app. The mobile interface is designed for smooth navigation on smaller screens — including live-casino streaming, sports betting and cashier functions. For the best experience, use a modern browser such as Chrome or Safari and ensure you have a stable internet connection.

Category 04

Bonuses & Promotions

How 111xp bonuses work, what wagering requirements mean in practice, and how to get the most out of offers without running into issues.

A wagering requirement (also called a rollover) specifies how many times you must bet the bonus amount before the resulting winnings can be withdrawn. For example, a PKR 1,000 bonus with a 30× wagering requirement means you need to place a total of PKR 30,000 in qualifying bets before a withdrawal is unlocked. Different game categories contribute differently — slots often at 100%, live tables at a reduced rate. Always check the specific offer's terms before claiming a bonus.

If you request a withdrawal while an active bonus still has an unmet wagering requirement, the bonus funds — and any winnings attributed to them — will typically be forfeited in full before the withdrawal is processed. Only your verified real-money balance (deposits and winnings not associated with a bonus) will be released. For non-sticky bonuses, the bonus component is removed at the point of withdrawal; for sticky bonuses, the requirement must be met before any withdrawal is possible. Check your specific bonus type in Account Settings.

Yes. Most 111xp bonus offers include a maximum bet per round while bonus funds are active — for example, PKR 500 per spin on a slot or PKR 1,000 per hand on a table game. Placing a bet above this limit while bonus funds are active can result in the bonus being voided and related winnings forfeited, even if the bet itself was placed in good faith. The per-round limit is stated in each individual offer's terms and conditions. Always check before playing with an active bonus.

Yes. All bonuses on 111xp carry an expiry period — typically 7 to 30 days from the date the bonus is credited to your account, though the exact window is stated in each offer's terms. If the wagering requirement is not completed within the validity window, the bonus and any associated winnings are automatically removed from your account at expiry. There is no extension available once a bonus has expired. If you are unsure about a current bonus's expiry date, check the "My Bonuses" section of your account or contact support.

Yes. If you prefer to play without any bonus complications — such as wagering requirements or bet limits — you can opt out of promotional offers through your Account Settings or by contacting our support team. This is a legitimate and sensible choice for users who simply want to play and withdraw without any conditions attached. Opting out does not affect your ability to deposit, play or withdraw in the normal course. You can opt back in at a later date if you change your mind.

Category 05

Security & Responsible Gambling

Account safety, data protection and the tools available to keep your play within healthy boundaries.

111xp uses HTTPS/TLS encryption for all data in transit between your browser or device and the Platform. Sensitive stored data — including KYC documents and financial records — is encrypted at rest and accessible only to authorised personnel on a strict need-to-know basis. We do not sell your personal data to third parties. For the complete detail on what we collect, how we use it and your rights, please read our Privacy Policy.

If you suspect unauthorised access to your account, change your password immediately using the "Forgot Password?" link on the login page, and then contact our 24/7 support team via live chat. Our team can temporarily lock your account, review recent login and transaction activity, and assist with any further steps required. Do not share your login credentials with anyone — 111xp staff will never ask for your password via any channel.

Log in to your 111xp account, navigate to Account Settings > Responsible Gambling, and select "Deposit Limits." You can set a daily, weekly or monthly limit in PKR — for example, PKR 2,000 per week. A reduction takes effect immediately. An increase requires a mandatory waiting period before it activates, giving you time to reconsider. This tool is free, voluntary and can be adjusted at any time within the reduction rules. For more detail on all available tools, visit our Responsible Gambling page.

Self-exclusion is a voluntary tool that blocks access to your 111xp account for a minimum period you choose — typically ranging from 6 months to 5 years, or permanently. Once activated from your Account Settings or via our support team, your account is locked, all promotional communications stop immediately, and re-entry is not possible until the full exclusion period has expired and a formal reinstatement process is completed. Self-exclusion cannot be reversed mid-period. If you need to activate it urgently, contact live chat immediately — our team will apply it in real time.

Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977, and additional provincial regulations may apply in different cities — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and elsewhere. 111xp does not claim to be licensed or authorised by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani authority.

This is not legal advice. Each user is solely responsible for determining whether their use of the Platform complies with the laws applicable to them. If you are uncertain about your local legal position, please seek independent legal advice before proceeding.

Didn't find your answer? Our support team is available 24 hours a day, 7 days a week via live chat on the Platform. You can also reach us by email at — we respond in English and Urdu (on request).

Ready to Explore 111xp?

Now that your questions are answered, head back to the homepage to see everything 111xp has to offer — from live cricket betting to casino tables, all in PKR.